Support for our Customers
M2M Tech offers multi level support packages in order to suit both the commercial and operational needs of the customer.
1st Line Support
Suitable for everyday support issues and queries that need to be dealt with swiftly and effectively through our phone / email support. First line support will gather as much information as possible regarding the nature of the customer’s issue and try to resolve as quickly as possible.
2nd Line Support
Should a support ticket need to be escalated, 2nd line support is available to resolve the issue should it require a more complex and detailed solution.
Return to Base Warranty
M2M Tech products are some of the most reliable and robust within the industry, however we appreciate that from time to time support may be required from a qualified engineer.
In the unlikely event that a product is required to be returned, customers can raise a Returns Merchandise Authorisation (RMA) and return a product for repair or replacement under the agreed warranty agreement.